Tag Archives: Business Systems

Is Your Accounting Package Still A Good Fit?

dreamstimefree_40306For the past few years many businesses have “put off” investing in their accounting system in favour of improving other areas such as sales and production efficiency, i.e. areas that ultimately have an impact on their bottom line. Good old Kiwi ingenuity has seen many businesses “tack on” and “patch up” their system to enable them to keep operating without having to go through the expense of an upgrade.

At a basic level upgrades are released to make our lives easier, improve the customer experience or both. So why would you continually turn your back on them?

Without realising it, businesses have increased their administration tasks and become reliant on this “additional work” to function on a day to day basis. Many companies extract their data into Excel to calculate and/or manipulate the figures into a usable form. In some cases this has been simply to undertake essential functions such as allowing for GST at 15% and accounting for foreign currency transactions.

Believe it or not these types of inefficiencies are not only holding you back, they also add up to a hefty dollar amount.

While some businesses still have a hangover from the recession, low interest rates and a more positive business outlook appear to be encouraging others to review their systems and invest in this area. Businesses have also come to realise that their choice is no longer restricted to choosing between an off the shelf accounting package (that may not totally meet their needs) or an expensive custom built accounting system. Systems have evolved over the past five years and can now be tailored to meet a business’ specific needs and it won’t break the bank.

Today business functions are intertwined and reliant on similar information. Most businesses whether big or small realise the efficiencies that can be achieved from a consistent data source. A good operating system should, where possible, integrate data to avoid duplication, inconsistencies and to minimise input errors.

So what are the signs that your business is ready for an upgrade? Here are a few key questions to get the ball rolling:

How easy is it for you to generate your financial reports today?

Are your monthly reports always pushing your reporting deadlines? Are you reliant on a team to combine/manipulate data to enable your reports to be produced? While you may think you are saving money on the upgrade and/or system review, you need to consider the extra resources that you devote to the accounting and finance function.

How much double/triple handing of data is there?

Does your month end process involve pulling data from one system and re-entering it into another? Do you rely on Excel spreadsheets for job-costing/work in progress calculations? You need to consider how much time you or your team is wasting that could be better utilised elsewhere in the business.

Has your business recently gone through an expansion phase?

This may be a growing customer base, expanding into new markets and/or projects or simply an increase in your staff numbers. A small business can get by with a more basic accounting system. However, as your customer base/number of locations and/or projects and employee base grows, there is a greater need for access and sharing of key data.

How do you assess sales, finances, and other business functions to evaluate your performance?

If you rely on information pulled from all different sources your data is bound to be plagued by errors caused by manual entry. Tying up your resources and timeliness is also likely to be an issue.

Is your financial data difficult to audit or unreliable?

You may rely on a few key team members simply because they are the only ones who know how the system works. This leaves you exposed if they go on extended leave or leave the business completely. There may also be the risk of incomplete records or discrepancies as it is unlikely their work has been reviewed before.

It is important to remember that a new and improved accounting system is not much use on its own. You need to ensure that your accounting team has the right level of experience for the role, and that you provide them with training as required.

You may recognise the above signs or have your own growing pains that simply need to be dealt with. If you have identified the symptoms, you can contact us to discuss your options.

Are Small Business Owners in Denial?

I met a business consultant contact the other day over a coffee. He was commenting that many business owners are in denial about just how badly they are doing in business: making small or no profits, working long hours with no systems, no marketing and generally not knowing whether they’re making or losing money – the list went on and on.

Are business captains hiding from facts?

Mentioning our conversation afterwards to an accountant friend, he didn’t feel that the business consultant was being totally fair to small business owners. “After all, he said, we’re still in the worst recession for 30 years, a lot of small business owners just have no resources left to utilise. The business scene is changing rapidly, marketing is a nightmare now with websites and social media. It’s hard to afford staff or to engage expert assistance anymore so business captains end up working 24/7 trying to do everything themselves. They’re skeptical about expensive business consultants in fear that they promise a lot but deliver little. In the end it’s all just so hard so they don’t know where to begin and therefore they don’t!

After that conversation, I thought, yes, there are two sides to every story. But who is right? What do you think? I’d love to hear your views, as I’m sure would others!

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Retailers Let Down by Software Developers

In my role as Business Mentor with Business Mentors NZ I meet quite a few retailers struggling with systems. The problem is always the Point of Sale software which has been designed as a stand-alone POS system and which won’t do the bookkeeping and the GST. Typically the software, will in theory, export to MYOB or Quickbooks but either “they don’t recommend it” or you can’t find anyone who knows how to make the export routine work and in any case, who would want to pay for and get to grips with two systems rather than one?

The latest retailer I’ve met is typical. They’ve been sold an expensive POS system but just a year later had to appoint an outsourced administration firm to handle their bookkeeping and GST at a huge cost of $450 pw (which in Hawkes Bay would pay for a full-time employee!) who enter all the purchase invoices again on the accounting system which they use – crazy or what? When the accountant gets involved he uses a third system!

They recognise their problem but are reluctant to dump the POS system and start again but that is what I’m going to advise as there are POS systems available which will do the bookkeeping and GST and even more importantly, enable the business owner to prepare regular interim accounts and measure Key Performance Indicators to see how the business is tracking.

If you’re starting afresh it’s easier but if you no longer have the cash to pay for the up-front software licence fee the answer is to choose a cloud-based system (with only monthly fees) which either has an integrated General Ledger or integrates seamlessly with an accounting software with a built-in perpetual inventory system.

As usual when choosing any software it’s essential to:

  • Ensure you can trial the software for free
  • Speak to other users AND their advisers (as often the users won’t know what know what they’re missing)
  • Make sure you can get meaningful support
  • Find out of you can import existing data en-masse
  • Will it work on your existing hardware?
  • Make sure it’s easy to use
  • Ensure it provides you with ALL the data you need to run your business effectively

If you need help with your systems contact NICK on 0800 ASK NICK or email nick@abac.co.nz before it’s too late to make a difference!

Getting a New Role a an Interpreter

I was referred to a retailer in Napier by a business mentor who knew he was good on business systems. The retailer had three separate systems which had been installed piecemeal:

  • The back-end of a web-site which had a shopping-cart module
  • Cash-based accounting software
  • A Point of Sale system

The problems were:

  1. None of three systems talked to each other. The web-site was designed as a one-off by a one-man business and had not been designed to interface with any accounting systems. The accounting software didn’t have a General Ledger or Inventory System and whilst the Point of Sale system did have the theoretical ability to interface with common accounting software in practice it didn’t. No one in NZ knew how to make it work, least of all the individuals who were out there selling the system to more unsuspecting and trusting retailers! Consequently, they wasted many, many hours keying-in data manually.
  2. The retailer, like many, desperately needed some up-to-date financial information and a perpetual inventory system to get to grips with what was happening in their business but all they were getting was the useless information in their annual financials.
  3. They didn’t have much money and were not surprisingly reluctant to spend another $7,000 on a replacement POS system or many thousands on a new web-site.

So after wasting many hours trying to get the POS system to export to new accounting software which was installed on a free-trial basis what approach did I take?

  • Very little was actually sold from the on-line shopping cart, so that was discontinued for the time being and just used to take orders.
  • Looking at the on-line POS systems available with integrated General Ledgers and making a selection based upon a variety of factors and only after a FREE trial and talking to retailers who were actually using the system. No up-front cost and the ability to store transactions if the internet went down were primary considerations.

All great stuff – I got a new client as the existing accountant who had not helped was kicked into touch and the clients were so pleased they referred their friends to the Accountancy + Business Advice Centre.

If you need with your business systems contact us on 0800 ASK NICK or email nick@abac.co.nz

Accountants Leaving Their Clients High and Dry?

I was recently referred to a sizeable, complex business with several departments. Like so many, the business had been struggling in the recession and both turnover and profitability were much reduced. Luckily the business was long established and had some reserves behind them to ride out the downturn.

The owners felt totally frustrated by the lack of information available with which to make decisions and take the necessary steps to get the business back on track. Although they had spent over $10K on accounting software this still wasn’t giving then the information they needed to manage the business. They had tried their best to get around the problem by designing a series of Excel templates into which they manually keyed data from the accounting system but in the process, because of the shortcomings in the system, some of the information had to be estimated. In particular, they couldn’t determine the profitability of individual departments and had no Key Performance Indicators data. It all got too difficult and the monthly reporting became incomplete, coming in later and later.

This business had used the same accountant for 20 years. As is so typical, despite the huge fee he charged, the accountant hadn’t visited the business for 12 years, was solely focused on the Annual Financials and had given the business owners no help whatsoever. The only thing he did was to include an additional paragraph in the letter enclosing the Annual Financials and Tax Returns (produced so far after the year-end to be useless) saying that both turnover and the gross profit percentage were down – surprise surprise! No advice on systems, on how to prepare monthly departmental interim financials or how to measure the things in the business which were critical to its success or on how to improve things.

Surely they were entitled to some help and advice from their accountants? After all, surveys show that business owners consider accountants to be their most trusted adviser (plus shouldn’t they be familiar with how their clients’ businesses?) And surely the accountant would only be too pleased to offer additional services and charge more fees!

We are now in the process of updating the software in order to produce accurate and timely monthly departmental accounts. In addition, as the software we are installing is top of the range, we are building in the capability to report on the key performance areas specifically requested by each of the departmental managers. Remember: what you can measure, you can manage. You also need to know your starting point to measure your improvement.

This scenario is unfortunately all too common. When things are tough, no matter how good business owners are in their core trade or profession, they need help and guidance in areas they are not familiar with. That is typically systems, finance or wider business issues. Why make business needlessly difficult?

If you need help with your systems contact Nick on 0800 ASK NICK or email nick@abac.co.nz before it’s too late to make a difference!

When to Use a Good Accountant

I was at a networking event recently and when finding out I was an accountant, someone approached me and asked was it really necessary to use an accountant as we were so expensive. In addition to making the point that some of us are a lot less costly than others, I patiently explained the things that made us so valuable and how we could actually save and make our clients more than we cost and also used the analogy of me trying to fix a modern car without the tools, knowledge and experience but I could see it was falling on deaf ears so moved on to talk to another.

But what prompted me to write this post was an article on the NZ Business Mentors site from the Australian accountants head office in Auckland, setting out the top 5 times to use an accountant. Before I even read the article (which can be found here) I could guess the reasons that were going to be outlined:

  1. Starting a business. Definitely agree as there are so many things to cope with when setting up a business.
  2. Changes to legislation. This year’s GST increase resulted in more confusion than I’ve ever seen!
  3. Year-end. Yep, tax is so complicated mere mortals haven’t got a hope.
  4. Selling up. Again, like a start-up, there’s loads to do and you have to start many years beforehand.
  5. Re-financing. Using a good accountant will definitely increase your chances of success, especially in these times when banks are so cautious.

Now obviously there was only limited space in the article but what really surprised me was the absence of two vitally important reasons:

1. Regular reporting

Any accountant who does not encourage, assist with or actually prepare regular reports for his or her clients should be handed a loaded revolver. If you don’t know what’s going on in your business you:

  • Won’t receive early warning of impending problems
  • Cannot plan for your taxes
  • Cannot plan for your future
  • Cannot improve your business since what you can measure you can manage
  • Won’t know where you’re not doing as well as you should be

That, of course, is all on top of not knowing whom owes you money, what products or service lines are making or losing you money, what inventory is obsolete, how high your unbilled work-in-progress is or the productivity of your labour force etc etc.

2. Systems

Any good business needs good systems, and not just good financial systems. Using systems means saving time and money, doing things the same way each time, less errors, better sales and profit margins, and being able to deliver your core business products or service lines in a way which creates value for your customers and clients.

Now of course, it may well be that your accountant is too busy, not interested or just lacks the experience to help you, so if you need a good accountant and business mentor contact 0800 ASK NICK or get in touch by email.