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Guarantees Are Great – By Winston Marsh

IMG_1001Nick: This week we’re featuring a fantastic blog from my Aussie mate Winston Marsh about guarantees, a very important topic. Over to Winston…..

My local Council proudly announced in a bulletin I’ve just received that we can expect even better service from them following the introduction of a Customer Service Guarantee. “When we fail to meet a target,” they say, “We will let the community know what action we will take to fix our performance.” What a weak guarantee that is!

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